About Council

Customer Service Centres

Customer Service Administration Building

 

Gosford City Council has three Customer Service Centres located at Gosford, Woy Woy and Erina.

The primary Customer Service Centre is located in council’s Administration Building on Mann Street, Gosford. The Customer Service Centres located at Woy Woy and Erina are smaller centres which offer a tailored service delivery to meet our customers’ needs.

In addition to this, council also has a call centre which takes enquiries via telephone from 7am to 5pm, Monday to Friday (excluding public holidays).

Services available at all Customer Service Centres

  • Rates payments;
  • Water consumption account payments;
  • Companion animal payments and enquiries including change of owner and/or address;
  • Private tree inspection payments;
  • Booking enquiries and payments, including Patonga camping area, banner stands, passive and special events;
  • Customer Action Request logging, including maintenance and repairs, general enquiries and service requests;
  • Certificate payments including mains diagrams,149 Planning and 307 Certificates;
  • Debtor account payments including food business licences, inspection fees and child care fees;
  • Some Development Application related payments including, but not limited to: plumbing and drainage inspection fees, Section 306 (Water Management Act) fees, and building inspection fees;
  • Laycock Street Community Theatre and Woy Woy Little Theatre tickets;
  • Most types of enquiries (such as rates-related, pension rebate, direct debits);
  • Delivering correspondence that is directed to council; and
  • Visa, MasterCard and EFTPOS facilities. 

Additional services specific to the Gosford Customer Service Centre

  • Development Application lodgement; and
  • Duty Planner advice.  

Customer Service Centre contact information

Gosford
Gosford City Council’s Administration Building
49 Mann Street, Gosford 2250

Monday to Friday, 8.30am – 5pm (excluding public holidays).

Erina 
Erina Library, Erina Fair
North South Road, Erina 2250
 
Monday to Friday, 9.30am – 5pm (excluding public holidays).

Woy Woy         
Woy Woy Library
Corner of Oval Ave and Blackwall Roads, Woy Woy 2256

Monday to Friday, 9.30am – 5pm (excluding public holidays).

Online
Our Customer Enquiry eForm allows you to lodge your enquiry quickly and easily online.

Email
You can email a comment or enquiry to ask@centralcoast.nsw.gov.au.

After hours emergency contact information

For life threatening emergency services (police, fire, ambulance), phone: 000 

For council-related emergencies only (e.g water and sewer issues), call 4325 8222 and follow the prompts.

Emergency Services Contacts

Dog control service

Gosford Dog Paws
Phone: 4304 4350 
Address: Pateman Rd, Erina NSW 2250
Hours: Monday to Friday, 10am – 4pm. Saturday to Sunday, 10am – 12pm.

Council depots and car park

Erina: 4325 8480
Mangrove Mountain: 4374 1278
Woy Woy: 4325 8300
Gosford City Car Park: 4324 7891 

Garbage and waste services

Garbage and recycling service (clean ups, missed services): 1300 126 278 
Garbage disposal – general information, new services: 4325 8222 
Kincumber landfill: 4368 1229 
Woy Woy landfill: 4342 5255

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