Customer Feedback

Customer Feedback

People in Terrigal

At Gosford City Council, we are committed to delivering quality customer service. 

We realise that sometimes - despite our best efforts - you may not be happy with a service we have provided you. In other instances, we may have provided you with exemplary customer service that you would like be recognised. In either case, we ​encourage your feedback as it allows us to review and make continuous improvements. 

The Customer Feedback Policy and Complaints Handling Procedure provides a framework to ensure that any feedback we receive is handled in an appropriate and effective way. It applies to all service complaints, formal complaints, compliments and general feedback received by council from its customers.

How to provide feedback

You can provide your feedback (good or bad) in a number of ways:

Online: Customer Enquiry Form


Post: PO BOX 21, Gosford, 2250

Phone: 4325 8222

In person: At one of our Customer Service Centres

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